Effective Date: [10.04.2026]

1. Shipping Locations

We ship worldwide.

2. Processing Time

• Orders are typically processed within  7 days. 
• Customized items may require additional production time
• No shipping during the Chinese Spring Festival.

3. Shipping Time

Estimated delivery times vary by location.

4. Shipping Delays

Candorous Crafts is not responsible for delays caused by:

• Shipping carriers
• Customs clearance
• Weather or unforeseen circumstances

5. Tracking

Tracking information will be provided when available. Not all shipping methods include tracking.

6. Lost or Stolen Packages

• We are not responsible for lost or stolen packages once marked as delivered
• Please contact your local carrier for assistance

7. Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, or taxes
• These charges are the responsibility of the customer

8. Incorrect Address

• Customers are responsible for providing accurate shipping information
• We are not responsible for orders shipped to incorrect addresses